Privacy Policy
Last updated: September 2026
TechLoopPro ("we," "us," "our") provides IT support services to small businesses in Toronto and the GTA. This page explains what information we collect through our website and support channels, why we collect it, and how it's handled.
What information we collect
When you contact us through our website, phone, email, or WhatsApp, we may collect:
- Your name and business name
- Email address and phone number
- Details you provide about the IT issue or service you need
- Basic technical information (such as IP address) submitted automatically when using our contact form, for spam prevention purposes
If you become a client, we may also collect information related to invoicing, such as billing address and payment confirmation details for services rendered.
Why we collect it
We use this information to:
- Respond to your enquiry and provide the IT support you've requested
- Prepare quotes and invoices for services
- Communicate with you about ongoing or past support requests
- Improve our contact form's spam filtering
How we use it
Your information is used only for the purposes described above. We do not use your information for unrelated marketing without your consent, and we do not sell your information to third parties.
How we protect it
We take reasonable steps to protect the information you share with us, including using secure hosting, encrypted connections (HTTPS) on our website, and access controls on our systems. No method of transmission or storage is 100% secure, but we work to protect your information using industry-standard practices appropriate for a small business.
Whether information is shared
We do not share your personal information with third parties, except:
- Where required to provide a service you've requested (for example, email delivery or payment processing)
- Where required by law
Third-party tools
Our website uses limited third-party tools that may process some data on our behalf, including:
- Google reCAPTCHA, to help prevent spam submissions through our contact form
- Our email and hosting provider, to deliver and store messages sent through our contact form
These providers process data according to their own privacy policies.
Your choices
You can ask us at any time to tell you what information we hold about you, correct it, or delete it, unless we're required to keep it for legitimate business or legal reasons (such as invoicing records).
Contact us about your information
If you have any questions about this privacy policy or how your information is handled, please contact us:
- Email: info@techlooppro.ca
- Phone: (647) 501-4218
Changes to this policy
We may update this privacy policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.